We're experts at shipping wine. Here are a few of the key factors in wine shipping:
Wine can be damaged in transit by extreme temperatures, hot or cold. We are cautious about shipping wine and check temperatures along all shipping routes daily. If the temperatures here, at the shipping address, or along the shipping route are above 80 degrees or below 32 degrees, we will not ship your order.
If you choose ground shipping and authorize us to ship in questionable weather, we cannot replace your wine nor refund your money if it is damaged by heat or cold.
If your order cannot be shipped safely at the time you place it, we will cellar your shipment for free until conditions improve, or you can choose to upgrade to air shipping. Let us know if you'd like us to hold your shipment.
If there are delays unrelated to weather, we will contact you by email within 5 business days. If you have a deadline by which you need the wine delivered, please let us know and we will make every effort to meet it.
Choosing Overnight, 2-Day and 3-Day Air shipping options will expedite your order but it does not guarantee that you order will arrive to you within 1, 2, or 3 days (respectively) from the date of your order. Some wines require a trip down a dusty winery road to procure. We work hard to ship orders within a week and will contact you if we cannot ship your order within 5 business days.
Most orders ship well within a week when ordered during optimal shipping weather.
When we ship your order a shipment confirmation message is sent to your email address. Your tracking number and links to track your package are included. If tracking info does not come to you, call or email us and we'll track your package for you.
Choosing your shipping destination
Unless you are home all day, every day, timing the receipt of a shipment to your home can be tricky. Wine shipments must be signed for by an at least adult 21 years old; it cannot be left on the porch. Whenever possible, consider shipping to a business address where someone is always available to sign.
NOTE: Since shipping to a residential address is more costly than shipping to a business address, your shipping charge will be increased accordingly if you select Ground instead of Home Delivery to a residential address.
Make sure you always get a discount by using Build a Case. How it works:
If you haven't found a full case (12 bottles) to buy today, start your Build a Case now by purchasing a few bottles online, by phone or email. If you order online, select the Build a Case option. If by phone or email, just ask us to add the bottles to a Build a Case for you. You'll receive order confirmation and we'll cellar the wines for you at no charge.
Add to your case whenever you see wines you can't resist. Each time you add to your Build a Case, you'll be charged the discounted price.
When you complete your case, we'll apply a shipping rate and contact you to schedule your case for shipment.
Because of finite space in our warehouse, we kindly ask that you complete your Build a Case within six months. Please email or call us with any questions.